We are committed to protecting your privacy and handling your personal information securely. This policy explains what we collect, how we use it, and your rights.
Last updated: May 2026
1
Information We Collect
When you visit Ward Flowers online, place an order, or contact us, we may collect the following information:
Personal Information
Full name
Email address
Phone number
Billing and delivery address
Payment details (processed securely through third-party payment providers)
Order Information
Products purchased
Delivery instructions
Order history
Custom bouquet preferences and notes
Automatically Collected Information
IP address
Browser type and device information
Pages visited on our website
Date and time of visits
Cookies and analytics data
2
How We Use Your Information
We use your information to:
Process and deliver flower orders
Manage payments and transactions
Send order confirmations and delivery updates
Respond to customer inquiries and support requests
Improve our website, products, and services
Personalize your shopping experience
Send promotional offers or newsletters (only if the user opts in)
Prevent fraud and maintain website security
3
Sharing Your Information
We do not sell personal information.
We may share information with trusted third parties only when necessary, including:
Payment processing providers
Delivery and shipping services
Website hosting and analytics providers
Legal authorities if required by law
All third-party providers must handle customer information securely.
4
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
Remember user preferences
Improve website functionality
Analyze traffic and performance
Provide a smoother shopping experience
Users can manage or disable cookies through browser settings.
5
Data Security
We implement appropriate technical and organizational measures to protect personal information against unauthorized access, misuse, loss, or disclosure.
While we strive to protect all user data, no online system can be guaranteed to be 100% secure.
6
Your Rights
Users may have the right to:
Access their personal information
Correct inaccurate information
Request deletion of personal data
Withdraw consent for marketing communications
Request a copy of stored information
Users can contact us to exercise these rights.
7
Children's Privacy
Our services are not intended for children under 13 years old. We do not knowingly collect personal information from children.
If such information is discovered, it should be removed promptly.
8
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in services, technologies, or legal requirements.
Updates should appear on this page with a revised “Last updated” date.
9
Contact Us
If you have any questions about this Privacy Policy or our data practices, please reach out using the details below:
